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How should we respond to after-sales inquiries?

Direct Conclusion

Report issues via the hotline or contact person; technicians provide remote guidance or on-site support based on the issue type.

Judgment Criteria

  1. 01

    Log the issue and timestamp.

  2. 02

    On-site support is scheduled per the contract.

Responsibility and Timeliness

Reviewer: Enterprise Technical Team

Content updated: 2025-06

Publisher: Shandong Zhengyi International Trade Co., Ltd.

Contact: 13305317997

Content is compiled based on product technical documentation and field experience. Actual operating conditions are subject to site confirmation and contractual agreements.

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