KNOWLEDGE · Topic Categories
Acceptance and Results
Acceptance cycle, photo capture and data comparison, compliance determination.
Together17{0} Q&A · Sorted by last updated
How long is the acceptance period?
Typically 1–3 months; special conditions may be agreed separately.
How do I compare photos?
Take photos of the heat exchanger or return water pipe before installation for records, then capture monthly images from the same location after commissioning.
Which metrics should you compare in data analysis?
Log cooling medium temperature, terminal difference, pressure, flow rate, and heat exchange efficiency; compare changes before and after commissioning.
How are compliance criteria defined?
Pre-installation Agreement: Existing hard scale at the original location will soften, thin, or reduce; no new scale will form in areas that were previously free of scale.
Why not accept based on water quality indicators?
DeWihan does not alter water quality; hardness and conductivity do not decrease during operation, so water quality metrics cannot serve as proof of effectiveness.
How do I perform a hook test?
Place standard coupons in the circulating water, then weigh and inspect them after a period of operation to evaluate scaling and corrosion rates.
Can I use a third-party testing service?
Yes. Both parties may agree to have a third-party agency test the scale samples, coupons, or energy efficiency data.
What if acceptance fails?
First, verify the installation location, operational status, and process changes; then adjust the plan or add measures as stipulated in the contract.
When will I see results?
Clogging residue typically softens within 10 days after operation, with more noticeable results in 1–3 months.
How long does it take to remove stains?
About 10 days after commissioning, scale begins to soften and peel off; it is typically removed within about 3 months.
How should I dispose of the removed scale?
Remove or increase discharge via filter; periodically clean settled material from the pool.
Is it normal for the water to turn cloudy after descaling?
Slight cloudiness may occur temporarily as the scale layer detaches. If cloudiness persists, check the drainage and filtration systems.
Are there specific operating conditions that haven't been covered yet?
Provide parameters for a written assessment by the technical team.