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KNOWLEDGE · Topic Categories

Acceptance and Results

Acceptance cycle, photo capture and data comparison, compliance determination.

Together17{0} Q&A · Sorted by last updated

How long is the acceptance period?

Typically 1–3 months; special conditions may be agreed separately.

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How do I compare photos?

Take photos of the heat exchanger or return water pipe before installation for records, then capture monthly images from the same location after commissioning.

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Which metrics should you compare in data analysis?

Log cooling medium temperature, terminal difference, pressure, flow rate, and heat exchange efficiency; compare changes before and after commissioning.

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How are compliance criteria defined?

Pre-installation Agreement: Existing hard scale at the original location will soften, thin, or reduce; no new scale will form in areas that were previously free of scale.

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Why not accept based on water quality indicators?

DeWihan does not alter water quality; hardness and conductivity do not decrease during operation, so water quality metrics cannot serve as proof of effectiveness.

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How do I perform a hook test?

Place standard coupons in the circulating water, then weigh and inspect them after a period of operation to evaluate scaling and corrosion rates.

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Can I use a third-party testing service?

Yes. Both parties may agree to have a third-party agency test the scale samples, coupons, or energy efficiency data.

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What if acceptance fails?

First, verify the installation location, operational status, and process changes; then adjust the plan or add measures as stipulated in the contract.

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When will I see results?

Clogging residue typically softens within 10 days after operation, with more noticeable results in 1–3 months.

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How long does it take to remove stains?

About 10 days after commissioning, scale begins to soften and peel off; it is typically removed within about 3 months.

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How should I dispose of the removed scale?

Remove or increase discharge via filter; periodically clean settled material from the pool.

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Is it normal for the water to turn cloudy after descaling?

Slight cloudiness may occur temporarily as the scale layer detaches. If cloudiness persists, check the drainage and filtration systems.

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Are there specific operating conditions that haven't been covered yet?

Provide parameters for a written assessment by the technical team.

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